BUZBE wants you to be 100% satisfied with your gear. If you need to return or exchange an item, please fill out our Return Form below. We will then send you an email with instructions of how to send the product back to us. Products must be unused, in new condition, and in original packaging. All returns and exchanges must be returned within 30 days of purchase.
Exchanges will be processed within 5-10 business days after receipt into our warehouse. We will update you via email with a new tracking number when your exchange ships out.
Want the exchanged items faster? Please place a new order on Buzbe.com for the desired products you wish to receive in exchange. Please complete the return process and include the new order number on the printed return sheet.
To qualify for a refund, items must have been ordered from Buzbe.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
Refunds, less shipping and handling charges, will be applied to the method of purchase used (credit card, PayPal, etc) within 5-10 business days after receipt into our warehouse. Refund credit processing times vary depending on the policies of your financial institution.
If a chargeback or dispute is submitted before ample enough time is given for the return/exchange to process, a charge back fee of $15 will be deducted from the amount owed.